Refund Policy

Product import, public listing checks, directory browsing, and saving run plans are currently free. Saving a plan does not charge you. Paid runs are available only where checkout is enabled for your reviewed private-pilot run.

For purchases made through Paddle Checkout, Paddle is the merchant of record and handles refund and withdrawal requests under the Paddle Refund Policy and Buyer Terms. Eligibility and deadlines depend on the transaction and applicable law. Your mandatory consumer rights still apply.

Use the support link in your Paddle receipt or go to Paddle Buyer Support and choose the refund option. Have the email used at checkout and your transaction details handy. For product access or delivery issues, email Listing Run at info@xirosys.com.